KFnet in T-Town

Dec. 19, 2011 at 4:17pm

City Complaints Fell on Deaf Ears

Apparently comments submitted to the City of Tacoma's website weren't being received last month according to an article over at the TNT. <snark>It's good to know, however, that our City's limited cashflow will in part be heading to Canada where I'm sure response times from such issues will be vastly improved.</snark>

Wish we lived in a City where our elected (and appointed) leaders were truly willing to find more ways to practice the "go local" mantra they all like to speak. Looking forward to hear how the service from a provider in another country and time zone works out though.</snark, really this time>

Link to The News Tribune

Related
10/15/2011 - Tacoma picks Canadian company for job; local bidders wonder why

comments [5]  |  posted under bugs, complaints, tacoma, website

Comments

by chairkicker on 12/19/2011 @ 4:38pm
I'm probably out of school with this opinion, but it seems pretty simple: local bidders didn't make the cut due to weaknesses in their proposals, such as proposals involving technology the city didn't want to use (Drupal or whatever), or proposals including stuff the city wasn't bidding on ("features the city didn't ask for but that it should have"). Hard to tell without seeing the RFP and all the other stuff we probably won't.

All that said, it certainly would have been a nice piece of business, and a very nice portfolio piece, for a local firm to have won.

by fredo on 12/19/2011 @ 5:03pm
The system was designed to cap complaints at 999... and it worked.

by KevinFreitas on 12/19/2011 @ 8:12pm
@chairkicker - Indeed. There were numerous local firms qualified for the task and, whatever the details, no Canadian firm would've offered so much more it's worth it to ship that job out of the country. Tacoma has missed numerous opportunities to go local with their bids by simply making a point, not to exclude outside bids, but to add a "weekly, in-person meeting" provision to such proposals. Many municipalities and companies do this all the time and if a Canadian company wants to open up an office here or fly someone out each week then that speaks volumes to their level of service. The proof will be in the coded pudding for all to see/experience so we'll see how it goes. More than anything to do with money, I know many people who just love Tacoma and want to see them get a great website for our citizens. If this Canadian firm can provide that without truly knowing Tacoma, good on them. 

by tacoma1 on 12/19/2011 @ 9:07pm
Just think of all the tax payer money that'll be saved by not answering complaints that the city didn't get. It's a win win.

by KevinFreitas on 12/20/2011 @ 7:10am
Hehe, nice.

About

Although I have another home on the web I thought it might be nice to lead by example a bit and put this blog system up to the test myself.

So far, so good... Funny how I build web tools for other people that are far better than the one's I have setup over on KFnet.

------------------------------------------------------------

Hey Clear Channel, Clean Up Your Crap!

Advantage: Tacoma

Quick Bites

Recent Posts