RR Anderson, DIY Cultural Arts Specialist

Mar. 31, 2009 at 11:28pm

MY Struggle: From Harbornet to Rainier Connect

Click! ISP's Who the Hell Need's em?


the strange tale of a defective cable modem, followed by 4-5 days of no internet.


2009/03/31 20:31:23 New Chat Session  Started by Richard R Anderson
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2009/03/31 20:31:30 AGT assigned  Session Assigned to: Thomas S
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2009/03/31 20:31:40 AGT Msg  Thomas S: Hello, how may I help you today?



2009/03/31 20:31:57 USR Msg Richard R Anderson: can you check the status of a ticket?



2009/03/31 20:32:12 USR Msg Richard R Anderson: was told I would have internet working again by monday.



2009/03/31 20:32:33 AGT Msg Thomas S: Ok just one moment.



2009/03/31
20:32:36 USR Msg Richard R Anderson: my wife called from my house and says still no internet



2009/03/31
20:33:31 USR Msg  Richard R Anderson: almost a week now without service



2009/03/31
20:34:15 USR Msg Richard R Anderson: she's getting the 'click network' error contact your ISP



2009/03/31 20:34:21 AGT Msg Thomas S: Looking at the ticket, they say it should be working, you just need to release and renew the ip if you do not have a router



2009/03/31
20:34:29 AGT Msg Thomas S: Or power cycle the router if you have one.



2009/03/31 18:35:02 USR Msg Richard R Anderson:
we just tried unplugging the modem for 30 sec thing.. ?



2009/03/31 20:35:22 AGT Msg Thomas S: It says they also tried contacting you but were unable to get ahold of you by the phone number that was listed. Is there a better number for the office to get ahold of you at?



2009/03/31 20:35:33 AGT Msg  Thomas S: And yes pull the power out and wait 30 secs and plug back in.



2009/03/31 20:35:42 AGT Msg  Thomas S: Do that to the router if you have one as well.



2009/03/31 20:35:58 USR Msg  Richard R Anderson: oh my god.   I don't know how many times I updated my new phone number with you tech guys!!!



2009/03/31 20:36:10 USR Msg  Richard R Anderson: 9022 number is old!



2009/03/31
20:37:00 USR Msg   Richard R Anderson: 253 576 9022   is old.  that number wont work.   please update



2009/03/31
20:37:10 USR Msg  Richard R Anderson: to 253 272 3138



2009/03/31 20:37:20 AGT Msg Thomas S: The number I show in the ticket is 253-272-3138



2009/03/31
20:37:38 USR Msg Richard R Anderson: he he .  ok



2009/03/31 20:37:44 USR Msg Richard R Anderson: yeah thats correct :)



2009/03/31
20:38:13 USR Msg  Richard R Anderson: can you call my wife and go through the process with her?



2009/03/31 20:38:47 AGT Msg  Thomas S: Yes I can, she can be reached at the above number correct?



2009/03/31 20:38:59 USR Msg Richard R Anderson: yes sir :)



2009/03/31 20:39:16 AGT Msg Thomas S: Alright I will give her a call and see if we can't get your internet working.



2009/03/31
20:39:53 USR Msg Richard R Anderson: had to upload a cartoon in the parking lot of mandolin after they closed.  don't want to miss another deadline :)



2009/03/31 20:41:24 USR Msg Richard R Anderson: If we cant get my internet working this week i'll probably go insane



2009/03/31
20:41:51 AGT Msg  Thomas S: If we cannot get it working, I will send it to the office again with updated info and state that phone number in the ticket again for them.



2009/03/31 20:43:44 USR Msg  Richard R Anderson: please lord not another ticket



2009/03/31 20:44:25 USR Msg Richard R Anderson: heavens to Betsy



2009/03/31 20:44:29 AGT Msg Thomas S: Well if we cannot get it to work we will unfortunately have to send them another ticket. But looking at the ticket it has been updated a couple fo times by our tier3 technicians.



2009/03/31 20:45:32 USR Msg Richard R Anderson: is there any hope for internet tonight?     we like to watch buffy the vampire slayer on hulu.com



2009/03/31 20:46:30 AGT Msg  Thomas S: According to the last thing that was updated, it should be working.



2009/03/31
20:47:19 AGT Msg Thomas S: I am currently talking with your wife, to see if we can get this back up for you/



2009/03/31 20:48:03 USR Msg  Richard R Anderson: please don't tell her I was snippy with you.  she will yell at me when I get home.



2009/03/31 20:48:18 AGT Msg  Thomas S: I won't.



2009/03/31 20:49:09 USR Msg  Richard R Anderson: god bless you


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2009/03/31 20:50:09 End Session  Chat Session Ended

comments [9]  |  posted under connect, customer service, madness, tacoma, tech

Comments

by Erik on 3/31/2009 @ 11:35pm
Easy made blog content.

by Dave_L on 3/31/2009 @ 11:38pm
How was buffy?

by NineInchNachos on 3/31/2009 @ 11:39pm
like sweet candy

by Altered Chords on 4/1/2009 @ 9:20am
RR says:

"oh my god"
"please lord, not another ticket"
"heavens to betsy"
"god bless you"

How quickly even the staunchest atheist will turn his/her eyes heavenward in times of crisis.

by Mofo from the Hood on 4/1/2009 @ 11:43am
There are no atheists in internet service black holes.

by NineInchNachos on 4/1/2009 @ 11:56am
My consciously prefabricated folksy/humanist jargon should not be interpreted as an endorsement for any particular religious conviction. If anything it signifies the background radiation of universalist/unitarian populist group-think prevalent in northwestern working class vernacular. see: Spinoza's God on wikipedia

by Altered Chords on 4/1/2009 @ 12:01pm
Word.

by Mofo from the Hood on 4/1/2009 @ 1:44pm
"My consciously prefabricated folksy/humanist jargon....signifies the background radiation of universalist/unitarian populist group-think prevalent in northwestern working class vernacular."

My first guess was that you've been psychedelisized.

by Altered Chords on 4/1/2009 @ 3:17pm
Agreed. That or crushed by tumblin' tide.

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RR Anderson is one of the most curious characters in the UFO lore and the history of underground cartooning. He fought bizarre underground beings in the caves of Alaska, was wounded by a laser before it was invented, and had a background with the clandestine branch of the Tacoma Cartoonists Society.


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