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Mar. 31, 2009 at 11:28pm

MY Struggle: From Harbornet to Rainier Connect

Click! ISP's Who the Hell Need's em?

the strange tale of a defective cable modem, followed by 4-5 days of no internet.

2009/03/31 20:31:23 New Chat Session  Started by Richard R Anderson
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2009/03/31 20:31:30 AGT assigned  Session Assigned to: Thomas S
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2009/03/31 20:31:40 AGT Msg  Thomas S: Hello, how may I help you today?

2009/03/31 20:31:57 USR Msg Richard R Anderson: can you check the status of a ticket?

2009/03/31 20:32:12 USR Msg Richard R Anderson: was told I would have internet working again by monday.

2009/03/31 20:32:33 AGT Msg Thomas S: Ok just one moment.

2009/03/31 20:32:36 USR Msg Richard R Anderson: my wife called from my house and says still no internet

2009/03/31 20:33:31 USR Msg  Richard R Anderson: almost a week now without service

2009/03/31 20:34:15 USR Msg Richard R Anderson: she's getting the 'click network' error contact your ISP

2009/03/31 20:34:21 AGT Msg Thomas S: Looking at the ticket, they say it should be working, you just need to release and renew the ip if you do not have a router

2009/03/31 20:34:29 AGT Msg Thomas S: Or power cycle the router if you have one.

2009/03/31 18:35:02 USR Msg Richard R Anderson: we just tried unplugging the modem for 30 sec thing.. ?

2009/03/31 20:35:22 AGT Msg Thomas S: It says they also tried contacting you but were unable to get ahold of you by the phone number that was listed. Is there a better number for the office to get ahold of you at?

2009/03/31 20:35:33 AGT Msg  Thomas S: And yes pull the power out and wait 30 secs and plug back in.

2009/03/31 20:35:42 AGT Msg  Thomas S: Do that to the router if you have one as well.

2009/03/31 20:35:58 USR Msg  Richard R Anderson: oh my god.   I don't know how many times I updated my new phone number with you tech guys!!!

2009/03/31 20:36:10 USR Msg  Richard R Anderson: 9022 number is old!

2009/03/31 20:37:00 USR Msg   Richard R Anderson: 253 576 9022   is old.  that number wont work.   please update

2009/03/31 20:37:10 USR Msg  Richard R Anderson: to 253 272 3138

2009/03/31 20:37:20 AGT Msg Thomas S: The number I show in the ticket is 253-272-3138

2009/03/31 20:37:38 USR Msg Richard R Anderson: he he .  ok

2009/03/31 20:37:44 USR Msg Richard R Anderson: yeah thats correct :)

2009/03/31 20:38:13 USR Msg  Richard R Anderson: can you call my wife and go through the process with her?

2009/03/31 20:38:47 AGT Msg  Thomas S: Yes I can, she can be reached at the above number correct?

2009/03/31 20:38:59 USR Msg Richard R Anderson: yes sir :)

2009/03/31 20:39:16 AGT Msg Thomas S: Alright I will give her a call and see if we can't get your internet working.

2009/03/31 20:39:53 USR Msg Richard R Anderson: had to upload a cartoon in the parking lot of mandolin after they closed.  don't want to miss another deadline :)

2009/03/31 20:41:24 USR Msg Richard R Anderson: If we cant get my internet working this week i'll probably go insane

2009/03/31 20:41:51 AGT Msg  Thomas S: If we cannot get it working, I will send it to the office again with updated info and state that phone number in the ticket again for them.

2009/03/31 20:43:44 USR Msg  Richard R Anderson: please lord not another ticket

2009/03/31 20:44:25 USR Msg Richard R Anderson: heavens to Betsy

2009/03/31 20:44:29 AGT Msg Thomas S: Well if we cannot get it to work we will unfortunately have to send them another ticket. But looking at the ticket it has been updated a couple fo times by our tier3 technicians.

2009/03/31 20:45:32 USR Msg Richard R Anderson: is there any hope for internet tonight?     we like to watch buffy the vampire slayer on hulu.com

2009/03/31 20:46:30 AGT Msg  Thomas S: According to the last thing that was updated, it should be working.

2009/03/31 20:47:19 AGT Msg Thomas S: I am currently talking with your wife, to see if we can get this back up for you/

2009/03/31 20:48:03 USR Msg  Richard R Anderson: please don't tell her I was snippy with you.  she will yell at me when I get home.

2009/03/31 20:48:18 AGT Msg  Thomas S: I won't.

2009/03/31 20:49:09 USR Msg  Richard R Anderson: god bless you

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2009/03/31 20:50:09 End Session  Chat Session Ended